Shipping policy

At Dubaelix, we are committed to delivering your orders quickly, safely, and efficiently across the UAE and beyond.

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is confirmed, you will receive a confirmation email with your order details.

Shipping Within UAE

   Delivery Time: 2–3 business days

   Shipping Fee: Free shipping on selected orders (as mentioned on our store)

   Cash on Delivery (COD): Available across UAE

🌍 International Shipping

We currently offer international shipping to selected countries.

Delivery Time: 7–14 business days (may vary depending on location)

Shipping Charges: Calculated at checkout

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS allowing you to monitor your delivery in real-time.

 ⚠️ Delays

While we strive to deliver on time, delays may occur due to:

   * High order volume

   * Customs clearance (for international orders)

   * Unexpected courier issues

We appreciate your patience and understanding.

❌ Incorrect Address

Please ensure your shipping details are correct.

Dubaelix is not responsible for orders delivered to incorrect addresses provided by the customer.

 📬 Failed Delivery

If delivery is unsuccessful due to unavailability or incorrect details, the courier may attempt re-delivery or contact you. Additional charges may apply in some cases.

💬 Need Help?

If you have any questions regarding your order or shipping, feel free to contact our support team. We are always here to help!

✨ Thank you for shopping with Dubaelix!